Regulations For International Presence

Local and Toll Free international numbers are often subjected to regulation requirements and as previously discussed; experience, having the right contacts and persistence are a necessity to allow a smooth order, and setup process of these numbers. However, it’s also an area that is increasing with extra regulations for international presence.

A lot of the increase in the regulations could potentially be down to an EEA push to have better and eventually full visibility of all individuals or companies that are using international based numbers, for the likely purpose of mitigating security risk and fraud.

For example; over the last 12 months alone there have been several major changes to country phone number regulations that have come into effect which prompt theories on the willingness for more visibility of owners and also fraud prevention:

  • In both China and South Korea it is not permitted to resell numbers for profit unless prior approval is granted from Government officials.
  • France National/Toll Free and Mobile numbers can no longer be sold to companies that wish to resell the service. These can only be provided to end users.
  • France Geo numbers can only be provided to companies that have an address (supported by a business certificate) within the same geographic area as the DDI.
  • Luxembourg DDIs can only be sold to companies that are registered with the ILR (Lux regulatory body) in order to provide full visibility of service. There is a document that needs to be submitted to the ILR, with an accompanying cheque for 2500EUR, to allow this service.
  • Italy introduced a centralised database with details of all end users. When activating DDIs the reseller must provide end user details supported by proof of address and proof of ID documents.
  • Belgium has introduced the same database type as Italy.

The above provides a few examples as to why it is vital that when looking for international numbers that you are obtaining them through a company that has the right experience and contacts in order to be able to deliver your request in a viable time frame and advise you on the right numbers and the right way to get them.

You are more than welcome to speak to us if you are thinking about going internationally with your phone number presence or if you are looking to expand your current selection and you are not sure on the regulations, then we can work through those for you too, making a international number setup easier.

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International Numbers Regulations Don’t Need To Be Difficult

Using International Numbers for your company can open up a multitude of options in terms of sales, marketing, internal operations and more… However, the downside of an International Number; toll free or local; is actually getting one easily and getting the right one, but this is why so many companies come through us for their International Phone Numbers.

International Number Regulations

Regulations can be a minefield for a company who decides to venture into International Numbers by themselves without the correct advice, or are working with a company that doesn’t have the experience. There are constant changes within local country legislations and certain in country regulations before even being able to get a phone number in an International Location.

Take Germany for example… If you are looking to obtain a local phone number within a German town or city you must have proof of address before you can claim a local phone number. This proof of address has to be an ID Card or business registration document. However, addresses on the documents have to be for your company and must be from within the city that you require the number to be in. This in itself is a regulation change as utility bills used to be accepted as part of the proof of address.

Having this vital information beforehand can avoid delays and issues when ordering and setting up local international business numbers, causing weeks’ worth of setbacks making it become a cumbersome task. That is why ordering through an experienced company like ours is crucial.

International Toll Free Numbers Also Have Regulations

The Netherlands for example requires the purchaser of a Toll Free Number to not only prove their company address, but to also provide a call traffic forecast in order to verify even a pre-purchase of the number nowadays. This is likely down to low amounts of toll free numbers being available and possibly to prevent companies from holding stock of unused numbers.

This type of information isn’t readily available, and with local international numbers it can mean a delay of your service being set-up if you aren’t familiar with such requirements and this is also the reason why we run a dedicated team in the field of International Numbers, allowing us to keep on top of the regulations and changes.

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Have a Global Presence in Uncertain Brexit Times

With current news headlines in Britain, it is thought that difficult times are ahead for trading overseas, but this need not be the case.

This is the time for businesses to develop their communication channels and to seek to build opportunities as new markets open up with their International counterparts – colleagues, customers and suppliers alike.

The importance of overseas collaboration between businesses and helping them to establish, and build on relationships needs to be made as straight forward, and cost-effective as possible; this is where we see our International Numbers helping your business.

UK Businesses to Consider Moving Abroad

A recent article on the BBC website informed people that the IoD (Institute of Directors) had surveyed Business leaders and “almost a third of UK companies could move some operations because of Brexit”.

The BBC had also been told by European Trade agencies that “hundreds of UK companies are in the process of setting up operations in the EU”

This indication is likely due to uncertainty around Brexit and how it is going to proceed going forward, but it’s also likely that companies need to continue dealing with our EU neighbours, so the easiest thing to do is setup or move existing company divisions to the EU or at least have a some kind of presence available no matter which way the switch goes.

For example we have seen a big increase in the sale of International Ireland Phone numbers (will have link) and smaller increases in various other major city phone numbers

How Can City Numbers Help?

Promoting your business overseas using our International Phone Numbers will show you have a universal presence rather than having to pay the overheads if you were to physically open and provide staffing resource for offices in multiple countries; the result being no large capital outlay for your business, whilst at the same time providing an effective and reliable way of demonstrating you are open to global trading and developing International relationships

City Numbers can provide you with Worldwide Virtual Numbers and International Toll Free Numbers to suit your requirements

The Benefits Of Using Our Services

Our highly experienced service delivery team are always on hand to answer any questions and are happy to provide guidance, should you require it

We have the ability to allocate numbers to you straight away for more popular destinations as we carry our own stock

The International Numbers we provide look the same as any in-country destination number would, and as they are virtual, you don’t physically have to open an office within that country as your calls can be routed to any onward destination, thus eliminating any locational barriers

We don’t tie you into lengthy contract periods as our International Toll Free Numbers minimum contract length is only 30 days

With the numbers we provide, you can also add extra features (for example IVR, Divert calls on busy, Voicemail, Auto Attendant, Fax to e-mail and Time based routing)

We can give you access to our online portal, allowing you to control your own numbers terminating destinations at your convenience (whether this be to your mobile, an office, or another location). You can also view real-time statistics on your numbers within this portal

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International Mobile Number

Ever enjoyed the luxury of having an incoming phone number anywhere in the world? Well now the option to have a incoming mobile number across the world is available, with International Mobile Number from City Numbers.

For More Information Call Us on 0207 760 7600

As a supplier of all types of inbound phone numbers, we understands that just having a land line number isn’t always a priority, as having international mobile numbers allows you; as customers; to feature in other markets and with other technologies… especially outside of the UK.

Much like our other international number types we have another simple process of an easy setup and payment, utilising the 20+ years of expertise from our staff. While also keeping your portfolio of inbound phone numbers in a central location, under a trusted and experienced company like us.

International Mobile Number Usage

There are a multitude of different reasons and functions for a mobile number, so having the ability to be able to use that outside of the UK, for local usage within a certain country of your choice.

International Mobile Number - City Numbers

Does your company have presence all over the world or in certain countries? Well, SMS is a very common use for these types of numbers already and the ability to be able to have a mobile number to respond back to in the country of your choice will put you ahead of the competition…

You could have workers in locations all over the world and instead of them having a UK mobile number you can issue local, in country mobile numbers that forward to their existing mobile, making it easier for your staff and customer to get hold of your each other using their own recognisable number codes.

It’s all about making it easy for you, your staff and your customers no matter where your business is or where in the world you are marketing.

Get International Mobile Numbers

If you have any questions on International Mobile Numbers then please get in touch with our specialist team and we can set you on the right path.

For More Information Call Us on 0207 760 7600 

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Phone Answering Service For Small Business

A busy small business can often have missed calls when they only have a few staff, especially if you are on site or are normally in an out of an office location. So when you return your call, the person doesn’t answer or they’ve moved on to another firm. This is where City Numbers Phone Answering Service For Small Business can help you.

It is a known fact that customers get frustrated and will look elsewhere when you don’t answer your phone and they continually hit your voicemail – is this a risk you are willing to take? By using City Numbers UK based Phone Answering Service, you can avoid potentially losing out on a business opportunity, and be comfortable in the knowledge that you will never miss a call again.

Prioritise Your Time With Our Phone Answering Service

Aside from helping your business save money and giving your customers a service they should expect to receive, we can also save your precious business time.

Maybe you are a tradesperson who needs to spend a lot of time in their day to day work, rather than have time to pick up a call.

Phone Answering Service For Small Business

You could be an estate agent who has to be out on viewings and is unable to take calls at certain times of the day; a sole trader who is working abroad, or is perhaps on holiday and wants to avoid the possibility of losing a new business lead due to a difference in time zones.

Maybe you have considered streamlining your staffing costs and want to reduce overheads by closing your office at weekends whilst still having the facility to take calls and get the details emailed to you.

Our Phone Answering Service For Small Business allows you to prioritise who to call back, and when, without the risk of losing business to a competitor. In turn the caller knows they have spoken to someone, so they are confident that their call is being dealt with. It’s a win, win situation for both you and your caller.

Speak To Us About Our Phone Answering Service For Small Business

Speak to us to see how we can help your business succeed in getting your calls answered efficiently. We maintain a professional and dedicated approach to all of our customers and their calls, we answer them as your business and there is no automated voice records, it’s pure, original and real life people answering your calls, how you want.


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Professional Voice Over

First impressions really do count, especially when it comes to the way your business is portrayed. Professional voice over is exactly what you need for your first contact with a customer or potential customer.

When you listen to an IVR based call; for example; where you are routed across several different destinations on a phone call, you want clear instruction and an understandable tone. And this is where something like a professional voice over can help.

Professional Voice Over, What is It?

A message recorded by our professional voice artists, which can be implemented in the following ways on your business phone numbers:

  • As IVR routed directions (press 1 for …)
  • A greeting message (welcome to..)
  • Busy voicemail message (You have reached our office..)
  • Out of hours voicemail message (Our offices are now closed..)
  • A queuing system (You are number 2 in the queue…)

How Does It Work?

If you own a phone number with us you simply email us the script you would like us to record for you, and we will arrange the professional voice over, and subsequently activate it on your telephone line and charge your account.

Otherwise, please navigate to our number choices and choose your new phone number, along with the professional voice over feature, and we can set you up that way.

Our voice artists are able to record anything from a simple message to an IVR which is tailored and targeted to your customers’ needs, making it a selling tool as well as being an informative solution should you wish it to be.

For example, think about the Christmas period, is there a specific product or service you would like to promote, or do you simply need an updated Christmas opening hours message?

What Are The Benefits Of Professional Voice Over?

  • Inexpensive set up costs
  • The ability to implement changes quickly and easily
  • An invaluable addition to your customers journey, giving them confidence in your services
  • A professional voice over giving information on an IVR can free up your time from having to answer general questions, about for example your opening hours, leaving you to do what you do best, running your business

Speak to us today about how our professional voice over services can be implemented on your business telephone line.

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Receptionist Service

receptionist service

How can a third-party company answering your business calls benefit your business? Take a look at what a receptionist service is and the benefits they offer your business.

Whether you are a large corporation with business locations across the globe or a local start-up emerging into a competitive marketplace, there are business solutions that can have a monumental impact on your business.

Your customers have expectations. As a business, you ideally want to exceed their expectations. Is there anything worse than a customer phoning a business only to be greeted with a phone that is never answered or when it is answered, the service is not of the standard they expect?

For any business, employing someone to ‘sit by the phone in case it rings’ is not a solution that is economic nor desirable. But investing in an receptionist service is.

What is a Receptionist Service?

As a business, you pay for another company, specialists in not only taking calls on behalf of other businesses, to manage your incoming calls.

When a customer phones, their call is answered and either a message is taken or the call diverted on to a specific location, e.g. your business mobile.

In other words, you invest in a receptionist service, a real person who records your calls, answers them, monitors and reports to you monthly statistics on calls and so on.

The Benefits of a Receptionist Service

A receptionist service solution offers many benefits;

  • It is a dynamic response to the age-old problem of who answers the phone
    and when?
  • It prevents lost calls or customers hanging up because they are not getting
  • There may be busy time or pinch points and with a receptionist service, it is
    possible to scale up (and scale back) the response.
  • When performance is enhanced, you capture more customers via your
    phone lines.
  • Customer satisfaction is key and not only will they get a great service when
    they phone, but they are also left with a fantastic impression of your business.
  • It prevents customer frustration with your business – in other words, no
    more irritating engaged tone to contend with or a long wait to get to the front
    of the queue.
  • No matter what is happening in the day-to-day running of your business,
    continuity is ensured – and so when you and your team are on a team
    building session, the phone is still being answered!

Suitable for all businesses irrespective of size or industry, is a receptionist service something you’ve considered?

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Virtual Call Tracking – A Simple Solution For Tracking Calls

No time to learn or no knowledge of google analytics? Need a simple call tracking solution instead? You can use our UK Virtual Call Tracking numbers to understand your call marketing easier.

Which door is the right one

Virtual Call Tracking Can Be Simple

There are plenty of solutions out there for tracking your marketing, but a lot of them can be extremely confusing at first and very in depth beyond what a lot of people want. Does your local plumber or window cleaner look at analytics when they get home? I doubt it very much, it’s been a hard day and spending hours rifling through stats is not a fun prospect.

We make it simple; through the usage of our inbound numbers.

Continue reading

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0800 Numbers – A Free Phone Number

0800 numbers are a non-geographic UK phone number, traditionally used as a freephone number for businesses. They currently compete with 03 and local UK numbers in its market for giving customers a cheap number to call, this is because of its history with mobile call charges before the changes in July 2015.

Click here to order ANY phone number, today!

Before July 2015, 0800 numbers were free to phone only from land line numbers and call charges to mobiles would range in price depending on your mobile provider, it was part of some providers free tariffs, but essentially mobile users had to pay for the call.

This lead to 0800 not being a ‘true freephone’ number and resulted in a shift of attitude from businesses to use 03 numbers instead, as their customers wanted cheap calls (03 are charged at local rate) no matter where in the UK they are calling from.

telephone free to call 0800 numbers

0800 Numbers Are Better

Since the July 2015 changes, 0800 numbers have been back in resurgence because they are now free to call from UK land line and mobile numbers. This results in businesses having a number that doesn’t define location, is easily recognisable and is free for their customers to call!

If we compare 0800 numbers to UK local and 03 numbers there are positives and negatives, as with all business numbers, it just depends on what works for you and your customer.

0800 numbers are FREE to call; as we have mentioned. However, the cost of the mobile call to the 0800 number is put on the owner of the 0800 number in order to warrant the free calling for a customer’s call.

This is called a mobile surcharge and is normally a few pence per minute. SO, when purchasing an 0800 number through any company make sure you qualify what the mobile surcharge is and if there isn’t one, why isn’t there one and where is that company making up that loss?

0800 Numbers Compared

If you compare this to 03 and local numbers, this is where your value of a customer or free call needs to be calculated by you. 03 and local numbers charge callers a local rate.

However, local numbers give away your location and 03 numbers cost your customer for calling these numbers, they also aren’t as recognisable publicly as 0800 numbers are due to the way they are advertised.. Normally, 0333 (publicly available), 0300 (charities/gov), 0345/0344 (replaces 0845/0844 for companies that want a cheaper alternative), whereas 0800 is 0800 freephone, and that’s it!.

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2018 Independence Day Celebration

Independence day is an important part of American history and because we are part of a bigger group with ties to the USA, we thought it would be nice to celebrate the 4th of July with a promotional offer to our customers.

What is an Independence Day Celebration?

Independence Day, or the Fourth of July as it is often referred, is a national holiday in the United States. It is to celebrate the thirteen American Colonies independence from the British Empire and regarding themselves as the United States of America.

The celebration day is often associated with family reunions, parties, fireworks and many other public and private events.

As part of our promotional offer we are supplying a code that will give you 20% off your first months rental and the initial setup fee on online orders. You can use this against our USA number ranges or any other number you need.*

USA Phone Numbers

We offer a multitude of USA phone numbers that allow you to divert a USA based number to anywhere in the world, most notably back to head offices or office mobiles in the UK. We can even build out your USA phone number with call features to make it even more feature rich and personal to your business needs.

*Cannot be used with any other deals and is not applicable for dealers or resellers.

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